Shipping Policy

LAST MODIFIED: 10 June 2025

GoodWillAuto (referred to as "we" and "us") operates the website (goodwillauto.pk), referred to as the "Website". By placing an order through this Website, you agree to the following terms, which protect both parties by establishing clear expectations for our services.

  1. General

Subject to stock availability, we strive to maintain accurate inventory levels. In the rare event an item is out of stock after your purchase, we will ship the available products and contact you to choose between waiting for restock or receiving a refund for the unavailable item.

  1. Shipping Costs

Shipping fees are calculated at checkout based on package weight, dimensions, and delivery location. The final shipping cost will be added to your order total.

  1. Returns

3.1 Change-of-Mind Returns

  • Requests must be made within 7 days of delivery.

  • Items must be unused, in original packaging, and resalable condition.

  • Customers are responsible for return shipping costs and arrangements.

  • Refunds are issued as store credit; original shipping charges are non-refundable.

3.2 Warranty Returns

  • Claims must be submitted within 90 days of delivery.

  • Customers prepay return shipping; costs are reimbursed upon claim approval.

  • We process warranty claims within 7 days of receiving returned items.

  • Approved remedies include refund to the original payment method, store credit, or replacement (subject to stock availability).

  1. Delivery Terms

4.1 Domestic Transit Time

  • Standard delivery: 2–7 business days.

4.2 International Transit Time

  • Standard delivery: 4–22 business days (varies by courier).

4.3 Dispatch Schedule

  • Orders placed before 4 PM (UTC-05) ship the same business day; otherwise, next business day.

  • Warehouse hours: Monday–Friday (excluding national holidays).

4.4 Address Changes

  • Delivery address changes accepted only before dispatch.

4.5 Courier Service Only

  • We exclusively use courier services for all shipments; postal services are not used.

4.6 Out-of-Stock Items

  • If an item is unavailable, we will ship the rest of your order and refund or hold the out-of-stock item per your preference.

4.7 Late Deliveries

  • If your order exceeds the expected delivery time, contact us to initiate an investigation.

  1. Tracking Notifications

  • Once dispatched, you will receive a courier tracking link to monitor your shipment.

  1. Damaged or Lost Parcels

  • If a parcel arrives damaged, reject it if possible and contact customer service immediately.

  • For parcels lost in transit, we will coordinate with the courier and issue a refund or replacement after their investigation.

  1. Duties & Taxes

7.1 Sales Tax

  • Sales tax is included in the displayed price.

7.2 Import Duties & Taxes

  • International duties and taxes may be prepaid at checkout or paid upon arrival.

  • Failure to pay upon arrival may result in return at your expense; refunds will exclude return shipping costs.

  1. Cancellations

  • Orders may be canceled any time before dispatch.

  • Dispatched orders follow the Returns Policy.

  1. Insurance

  • Courier insurance covers loss or damage up to the declared value.

  • Claims are processed after the courier completes its investigation, with refunds or replacements issued accordingly.

  1. Customer Service