FAQs

What is GoodWillAuto’s return policy?
GoodWillAuto offers a hassle-free 7-day return policy. If you’re not satisfied with your purchase, you can return the item within 7 days for a full refund.

How do I initiate a return?
To initiate a return, please email us at goodwillauto2025@gmail.com within 7 days of receiving your order. Our customer service team will guide you through the process.

What information do I need to provide when initiating a return?
Please provide your order number, the reason for the return, and any relevant details. This will help us process your return quickly and efficiently.

Is there a specific timeframe for returns?
Yes, all returns must be initiated within 7 days of receiving your order.

What items are eligible for return?
Most items are eligible for return, provided they are in their original condition with all tags and packaging intact. However, certain exclusions may apply—please refer to our Refund & Return Policy for details.

Are there any return shipping charges?
Customers are responsible for return shipping fees.

How long does it take to process a return?
Once we receive your returned item, we will process the refund within 3–5 business days. Please allow additional time for your bank or credit card provider to post the refund.

Can I exchange an item instead of returning it?
Yes. You may return the item and place a new order for your desired product.

What if my item is damaged or defective?
If you receive a damaged or defective item, contact us immediately at goodwillauto2025@gmail.com. We will arrange a replacement or refund as needed.

Do you offer a warranty on products?
Warranty terms vary by product. Please check the individual product description or reach out to our customer service for details.

Can I return a gift I received from GoodWillAuto?
Yes. Gifts may be returned under the standard return process; refunds will be issued to the original purchaser.

Where should I send my returns?
Ship returns to:
House No. 6, Tara Davi Street No. 75
Ganda Engine Gawalmandi, Lahore

For any further questions or assistance, email us at goodwillauto2025@gmail.com.